At Zarikar Masale, we take extreme pride in crafting spices of exceptional purity and quality. Because our products are consumables (food items) and are packed under strict sanitary environments, we enforce a strict No Refunds and No Returns policy.
1. Strict No-Return & No-Refund Policy
Please read and understand our policy rules prior to completing your purchase:
- Consumable Goods: We cannot accept returns of any spice powder, blended masala, seasonal treat, or instant mix once the package has been shipped and delivered. This is to safeguard the hygiene and food safety integrity of our products.
- No Refunds: We do not offer returns, exchanges, or refunds for changes of mind, taste preference differences, or accidental orders. Under no circumstances will monetary refunds be processed.
2. Damaged, Defective, or Incorrect Shipments
While we package our orders with multi-layered protective wraps to avoid transit issues, exceptions are made solely for product replacements in the rare event of transit damage or shipping errors:
- Conditions for Replacement: If you receive an item that is visually damaged, leaking, defective, or if you received the incorrect product, you are eligible for a free replacement of the affected item. Absolutely no monetary refunds or returns are allowed.
- Reporting Window: You must report the issue to our support team at media.zarikar@gmail.com within 24 hours of receiving delivery. Requests received beyond this window cannot be accommodated.
- Required Proof: To validate your request, please include your Order ID along with clear pictures and an **unboxing video** showing the outer box, shipping label, and the condition of the damaged packages.
Upon verification, we will ship a replacement item to you at no additional cost within 2 business days. If a replacement is out of stock, we will issue a store coupon code or credit note for that specific item's value. No refunds will be provided.
3. Order Cancellations
To ensure rapid dispatch and delivery, our processing system begins preparing orders immediately:
- No Cancellations: Once an order is placed and payment is confirmed, it cannot be cancelled, modified, or refunded. Please review your cart contents and delivery address carefully before checking out.
- Return to Origin: If a package is returned to our unit due to non-availability, incorrect address, or refusal of delivery, we will contact you to arrange re-delivery. However, no refunds will be provided for returned shipments.
4. Contact Information
If you have any questions or require support regarding your order, please do not hesitate to contact our customer relations cell:
- Email Support: media.zarikar@gmail.com
- Helpline Call Support: +91 7262962525