At Zarikar Masale, we strive to deliver our authentic, handcrafted spices and instant treats to your kitchen in the fastest and safest manner possible. Below are the detailed shipping and delivery guidelines that govern all purchases made on our online store.
1. Shipping and Delivery Timelines
We dispatch orders directly from our state-of-the-art packaging unit in Nagpur.
- Order Processing Time: All orders are packaged, verified, and shipped within 1 to 2 business days (excluding Sundays and National holidays) from the date the payment is confirmed.
- Delivery Lead Time: Once dispatched, shipments generally take 7 to 10 days to reach your doorstep, depending on the delivery pin code.
2. Shipping Charges and Policies
We aim to keep shipping charges simple, fair, and transparent:
- Free Shipping: We offer FREE standard delivery on all orders across India where the cart subtotal is ₹599 or more.
- Flat Shipping Fee: For orders below ₹599, a nominal flat delivery charge of ₹60 is added to the order total during checkout.
3. Domestic Coverage and Courier Partners
We ship orders across a vast network covering all states and Union Territories in India. To ensure your fresh spices are handled with utmost care and speed, we partner with premier domestic logistics operators, including:
- Blue Dart
- Delhivery
- DTDC Logistics
- India Post (Speed Post)
Please note that we currently ship only within India and do not support international delivery options directly through our online shop.
4. Order Tracking
As soon as your order is dispatched from our unit, you will receive an automated notification via email and SMS containing:
- The name of the logistics partner.
- The unique AWB/Tracking number.
- A direct link to track the status of your consignment in real-time.
5. Address Accuracy and Failed Deliveries
It is the customer's responsibility to provide complete, accurate shipping details (including landmark, zip code, and active mobile number). In case a delivery fails because of:
- Incorrect or incomplete delivery address
- Consignee door locked / premises inaccessible
- Consignee refusing the delivery
Our courier partners will attempt delivery up to three times. If unresolved, the package will be returned to our warehouse, and any subsequent re-delivery request may incur additional delivery fees.
6. Support Assistance
If you experience any delays or issues with your shipment, please contact us immediately at media.zarikar@gmail.com or call our customer help desk at +91 7262962525. We will work directly with our delivery partners to expedite your delivery.